Frequently Asked Questions About Our Wedding Decorations Services

Explore our frequently asked questions for expert advice on outdoor, venue decorations and hire products

Frequently asked questions

How do I hire items?

We confirm availability you will need to pay a 30% deposit to secure your booking - this payment is non-refundable.

Can I see the products before hiring?

Of course, let us know a convenient time and we will make sure someone is available to show you what we have.

How do I collect the items?

Pickup is from our place also we have available an limited delivery service is also available

Do you require a bond?

Yes, this is to cover any damages that may occur. The amount is calculated based on your total hire cost and which items you have hired.

How can I contact you?

You can reach us by phone call +61 420 339 493, email address contact@magicparty.com, or social media. We are always happy to answer your questions.

Do you offer delivery?

Yes, the price depends on the location, please ask us for a quote.

Is there a minimum order?

No, you are more than welcome to hire whatever you want. All our items are a perfect addition to any wedding.

Can I change my order after I’ve placed it?

Yes you can change items right up until your event however, because many of our hire items are one-off, they may have already been booked and not available on the day you are wanting. Cancellations must be made 2 weeks prior to the event for a 70% refund (30% deposit is non-refundable).

What happens if something gets broken or damaged?

Accidents happen, we understand that. We do hold a bond from you. If something gets broken or damaged, we ring you and let you know the amount we require to cover the breakage. It will be equal to the cost of replacement value.

Can you style and set up my items for my event?

Absolutely! Please email us and let us know exactly what you are thinking and we can take it from there. There may be an additional fee.

Can we meet before the wedding?

Absolutely! We encourage couples to use their free site visit included with their package so we can check out your location/venue and scope out your decoration placement/setup for the day.

Can I hire your decorations and set them up myself?

Yes you may! We don't have a minimum spend for dry hire.

What if it rains or the weather is bad?

We ALWAYS recommend having an indoor/undercover back-up option to fall back on in the event of wet weather. If it is forecast to rain, you may move your ceremony to an indoor location and a decision about relocating must be made no less than 48hrs in advance.

Ceremonies

Hire Products

Do you require a bond?

Yes, this is to cover any damages that may occur. The amount is calculated based on your ceremony decoration cost.

Customer reviews

Discover what our clients think about our service

The weeding decorations provided by this company exceeded my expectations. The outdoor decorations were absolutely stunning and the venue decorations were perfect for our special day.

Geraldine Sanchez

Last weekend, I had the most wonderful experience with the ceremony decoration for my wedding. The team did an amazing job in bringing my vision to life. The flowers, the color scheme, the lighting, everything was just perfect. It truly added to the magical atmosphere of the day and all of our guests were so impressed. I would highly recommend their services to anyone looking for a beautiful and unique decoration for their special day. Thank you for making my wedding ceremony so unforgettable!